A customer who is a consumer or a trader as referred to in Article 7aa of the Consumer Rights Act (hereinafter "Privileged Trader") has the statutory right to withdraw from the contract of sale of the Goods within 14 days of receipt, without giving any reason, subject to the exceptions referred to below.

It is sufficient for the customer to send a statement within the aforementioned deadline to meet the withdrawal deadline:

electronically to: biuro@beautytrade.pl or

in writing to the following address: 44 Kuropatwy Street, 02-892 Warsaw.

The declaration of withdrawal may be submitted according to the template available here, the use of the template is not obligatory. The seller will immediately send the customer an e-mail confirmation of receipt of the withdrawal declaration.

Then, within a further 14 days, the customer should return the returned Goods at their own expense to the postal address: 44 Kuropatwy Street, 02-892 Warsaw.

The vendor shall make a refund to the customer without delay, no later than within 14 days of receipt of the declaration of withdrawal:

the price of the Goods;

the cost of the original shipment of the Goods to the customer according to the cheapest usual method of delivery offered by the Shop.

The Seller may refrain from refunding the payment until it has received the Goods back, or at least the customer has provided the Seller with proof of return of the Goods.

We will refund the payment using the same means of payment used by the customer in the original transaction, unless the customer has expressly agreed otherwise.

The Customer shall be liable for any diminution in the value of the Goods returned if, prior to the declaration of withdrawal, he or she has used the Goods in a manner other than that necessary to ascertain the nature, characteristics and functioning of the thing.

Exceptions to the right of withdrawal from the contract of sale of Goods

The right of withdrawal shall not apply to Contracts for the supply of Goods:

non-refabricated, made to the consumer's /privileged trader's specifications or intended to meet the consumer's personalised needs (personalised goods);

that are perishable or have a short shelf life (perishable goods);

delivered in a sealed package if this package has been opened by the customer and the goods cannot be returned after the package has been opened for health or hygiene reasons (hygienically packaged goods);

sound or visual recordings or computer programs supplied on a tangible medium (e.g. CD) in sealed packaging if the packaging is opened after delivery;

which, after delivery, by their nature, become inseparable from other goods (e.g. building materials, if used);

newspapers, periodicals or magazines, with the exception of a subscription contract (paper press);

the price of which is dependent on fluctuations in the financial market over which the Seller has no control and which may occur before the end of the withdrawal period;

alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control.

Complaints

The Seller is obliged to deliver the Goods to the customer in accordance with the Contract.

Towards consumers and Privileged Entrepreneurs, the Seller shall be liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller bears responsibility according to the principles of the Civil Code.

Complaints can be made:

electronically to: biuro@beautytrade.pl

or in writing to the following address: 44 Kuropatwy St. 02-892 Warsaw.

The seller will consider the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of receipt of the complaint.

In the event of dissatisfaction with the Seller's handling of the complaint, the consumer and the Privileged Entrepreneur may (in addition to the ordinary proceedings before the ordinary courts of law) also make use of out-of-court means of complaint handling and redress.

For the above purpose you can:

apply to the regional inspector of the Trade Inspection to initiate mediation proceedings for an amicable settlement of the dispute,

seek the assistance of the county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection,

use the ODR (Online Dispute Resolution) platform for the online resolution of disputes between consumers and traders if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found here,

apply to a permanent amicable consumer court to resolve a contractual dispute.

Additional information on out-of-court complaint and redress procedures can also be obtained from the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.

Final provisions

Polish law shall apply to Contracts concluded in the Shop. The Contract shall be concluded in the Polish language.

Nothing in the Terms and Conditions excludes or in any way limits the rights of the consumer (and the Preferred Business) under the law.

The Seller may amend the Terms and Conditions at any time, with such amendments applying to orders placed after the publication of the new version of the Terms and Conditions, and in the case of (i) previously concluded digital or electronic service contracts and (ii) customers with an account in the shop - the customer will be notified of the change to the Terms and Conditions and the possibility of not accepting the new content.

The regulations are effective as of 01-10-2024.

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